About Request to Pay

What is Request to Pay? | How it works

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Join the secure payment revolution


Request to Pay (RTP) is a messaging ecosystem that provides the necessary interconnecting communications required to make secure payment requests possible. It allows billers to initiate a payment request, and enables customers to choose when and how they pay.

RTP can be overlaid on top of existing infrastructure, saving you costs and increasing ROI. By connecting to RTP through Answer Pay, banks and other payment service providers can refocus their resources on building differentiated customer experiences in their apps.


How it works

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5 facts about Request to Pay

1. 52% of payers would like the option of delaying a bill payment, usually for reasons as simple as matching bill dates up with payday. Request to Pay allows businesses to have this kind of flexibility, helping to boost customer loyalty whilst increasing electronic payments and migrating payers away from cheque, cash, and cards – which all come with added processing costs. Accesspay

2. 90% of UK consumers surveyed think that businesses should offer a wide choice of payment methods. Smartdebit

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3. Research shows that customers would be 52% more loyal to a brand that offered RtP than one that didn’t, even if the other brand had better pricing. Answerdigital

4. Research conducted by Accenture and the Faster Payments Scheme estimates the adoption of RtP could save 18 –36p per transaction. This comes from switching from paper to electronic billing, reducing time and effort in chasing late payments, and increased reconciliation. Accesspay

5. According to a report by pay.uk, Request to Pay will save up to £1.3 billion per year for UK’s economy in billing costs alone. Paymentsjournal

Answer Pay estimates in the UK that, with 55% of utility bills paid by Direct Debit, and the remainder paid by cards, cash and cheques, the Request to Pay market could equate to 1,354 million transactions a year.

Download our guide to Request to Pay

Fast-track your knowledge about Request to Pay, the technology behind it, and how to implement it.

We’ve partnered with Answer Digital to study the Request to Pay opportunity, and specifically the consumer story.

Answer Digital conducted independent quantitative research to understand more about people’s attitudes towards delaying, skipping and changing payments, and how they would prefer to communicate with providers.

Answer Digital gathered insights from 200 people, equally split across two age groups, 24-35 and 33-55, with a low household income (up to £25k).

In this guide, we look at:

  • The challenges Request to Pay solves
  • How RTP can make a difference
  • How it is reshaping the payments landscape
  • The relationship between brand loyalty and payment choice

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